Chiarra Mae Herrera Dapito

Chiarra Mae Herrera Dapito

IT Professional & Virtual Assistant Specialist

Detail-oriented and proactive IT Professional with a B.S. in Information Technology and proven experience in administrative operations, marketing support, and client communication. Skilled in managing documentation, streamlining workflows, and delivering efficient business solutions. Recognized for strong communication, organizational skills, and the ability to adapt quickly in fast-paced environments.
📞 0930-969-5287
✉ dapitochiarramae16@gmail.com
🔗 LinkedIn
📍 Sta. Rosa, Laguna

Professional Experience

Marketing Assistant (Promoted)

IT Managers Inc., Mandaluyong, NCR

Nov 2024 – Jul 2025

  • Provided combined administrative and recruitment support, optimizing daily business operations
  • Conducted initial candidate interviews and scheduled client meetings via MS Teams
  • Edited and formatted CVs and contracts (PEA, NDA) for accuracy and professionalism
  • Maintained accurate employee records (201 files) and consolidated onboarding requirements
  • Managed HMO enrollments and employee case interventions with HR
  • Monitored recruitment and HR data through Excel trackers, improving reporting accuracy
  • Assisted in client engagement activities and implementation of marketing strategies

Marketing Support

IT Managers Inc., Mandaluyong, NCR

Aug 2024 – Nov 2024

  • Acted as liaison between marketing team and internal departments, ensuring smooth coordination
  • Processed BDO client application forms and administrative requests with accuracy and efficiency
  • Oversaw logistics including laptop delivery, ID/HMO distribution, and asset retrieval
  • Managed multiple tracking systems (errand logs, 201 files, bench monitoring) to streamline processes
  • Coordinated with suppliers for ID processing and distribution
  • Handled petty cash reimbursements and other financial transactions

Customer Experience Agent

Alorica, Eton Centris

Jan 2024 – Mar 2024

  • Provided exceptional customer service through phone and digital channels
  • Resolved customer inquiries and complaints with professionalism and efficiency
  • Maintained detailed records of customer interactions and follow-up actions
  • Exceeded performance metrics for customer satisfaction and call resolution times

Education

Bachelor of Science in Information Technology

Mindoro State University

2019 - 2023

Academic Achievements

  • Dean's Lister
  • 3rd Best Paper - 1st PSITE MIMAROPA Regional Convention

Skills & Expertise

Administrative & Operations

Administrative Support Data Entry Records Management Calendar Scheduling Document Processing

Virtual Assistant Services

Email Management Appointment Setting Social Media Management Client Communication Digital Product Sales

Technical Skills

MS Office Suite Google Workspace MS Teams Slack Canva Basic Graphics Design

Recruitment & HR

Candidate Screening Interview Coordination Onboarding Process HR Documentation Employee Relations

Portfolio & Projects

Educational Content Creation

Created engaging "Busy Books about Animals" - an educational resource featuring interactive content for children's learning and development.

Canva Content Creation Educational Design

Administrative Process Optimization

Developed and implemented tracking systems for recruitment, HR documentation, and operational processes, improving efficiency by 30%.

Excel Process Improvement Data Management

Virtual Assistant Services

Comprehensive virtual assistance including email management, appointment scheduling, social media coordination, and client communication support.

Communication Time Management Client Relations